Privacy Policy

1. Information We Collect

Personal Information

When you make a reservation or use our services, we may collect:

• Name, address, phone number, and email address
• Payment information and billing details
• Government-issued ID for check-in purposes
• Preferences for room type, amenities, and services
• Special requests or accessibility needs

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and browser information
• Pages visited and time spent on our website
• Device information and operating system
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

• Process reservations and provide hotel services
• Communicate with you about your stay and our services
• Personalize your experience at Nebula Rift Hotel
• Process payments and prevent fraud
• Comply with legal obligations and safety requirements
• Send promotional offers and updates (with your consent)
• Improve our services and website functionality

3. Information Sharing

We may share your information with:

• Service Providers: Third-party companies that help us operate our hotel and provide services
• Payment Processors: To process your payments securely
• Legal Authorities: When required by law or to protect our rights
• Business Partners: With your consent, for special offers or services

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data during transmission
• Secure servers and restricted access to personal information
• Regular security assessments and updates
• Staff training on data protection practices
• Secure payment processing systems

While we strive to protect your information, no method of transmission over the internet is 100% secure.

5. Your Rights and Choices

Under Canadian privacy laws, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Ensure website security and functionality

You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records as required by law

We will securely delete or anonymize your information when it is no longer needed.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email or website notice

We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: